Responding to a Complaint

The Department store

Address:335-337 The Parade

Suburb:Beachtown

post code:Auckland 111

Phone number:098898899

WWW.thedepartmentstore.co.nz

27 July 2020
892 Smith Road
PO Box: 8042

Dear Mr Simpson

Thank you for your email on the 27th of July. Advising me on the incident in our store. Im sorry that my staff treated you in an unprofessional manner and we are doing all we can to sort out this incident between you and my staff. 

My staff member had no reason to treat you in that way. My staff member has  been given a warning and will be attending further customer service tanning,. We would also like to include a $50 voucher which can be spent in any of our department stores.

Kind regards 

Rebecca Smith

Manager- Footwear

The department store 

L2 senor art 2020

Level two design

In design this year i have chossen to do a car dealership logo. My car logo is massey mo1tors. My next step will be to complete some more logos and focus on my work.

Picture One